Tips on how to Resolve Your Joburg Billing Points

If you end up confronted with an exorbitant invoice from the Metropolis of Johannesburg, there’s a particular course of to be adopted with a view to handle the matter. We set out the related steps to be taken under.

1. LODGE A QUERY

Must you obtain a municipal invoice that you just imagine to be incorrect, you’ve gotten the correct to question the account. This may be executed by contacting Joburg Join, a 24-hour buyer care line, on 0860 56 28 74.

When you’ve lodged your question, you’ll be given a reference quantity. Preserve this quantity in a protected place because you’ll want it for any future queries referring to your billing difficulty.

2. THE FOLLOW-UP

Ought to the problem not be resolved inside 30 days, you’ve gotten the correct to escalate the problem. With a purpose to escalate the matter, the next necessities have to be met:

• The question was lodged with Joburg Join.
• Your question have to be older than 30 days.
• The reference quantity have to be older than 30 days.

As soon as these necessities are met, your question will probably be handed over to senior officers for additional investigation.

The Metropolis of Johannesburg additionally requires ratepayers to offer the next data together with their billing question:

• Account quantity
• Reference quantity
• Account holder’s identify and surname
• Contact particulars (electronic mail and cell quantity)
• Stand quantity
• Suburb
• Abstract of the criticism and steps taken

3. SEND AN EMAIL

After getting all of the above data, you possibly can ship an electronic mail to any of the next addresses:

Not a Joburg resident? Learn our earlier article on the way to deal with billing issues.

Sources: Metropolis of Johannesburg