What to do if the Metropolis of Joburg hasn’t resolved your question or grievance after 30 days

Residents who really feel their COJ complaints or queries haven’t been rightfully addressed after 30 days ought to contact the Metropolis Ombudsman.

The aim of the Metropolis of Johannesburg’s Workplace of the Ombudsman is to look at complaints from members of the general public who really feel that they’ve been handled unfairly by staff or departments of the Metropolis of Johannesburg and of municipal-owned entities.

This additionally pertains to service supply and billing complaints. Because the begin of the nationwide lockdown in March, the Ombudsman walk-in places of work have been closed; nonetheless, the Metropolis wish to remind residents that queries and complaints can nonetheless be escalated telephonically or by e mail. The CoJ Ombudsman offers with service supply complaints associated to all municipal entities inside the Metropolis of Johannesburg.

These entities embody Pikitup, Joburg Water, Metropolis Energy, and Metropolis Parks and Zoos, to call a couple of. You will need to observe that the question or grievance needs to be reported to the related entity first, and may there be no decision inside 30 days, the grievance could also be escalated to the Ombudsman.

The Workplace of the Ombudsman is open from 8am to 4.30pm from Monday to Friday, and is closed on weekends and public holidays. These places of work won’t help with instances which are lower than 30 days previous. Residents can escalate complaints or queries to the next folks within the Ombudsman’s workplace:

Appearing Govt Supervisor: Xolani Gila, 081 507 2786 or xolani.gila@joburgombudsman.co.za

Senior Supervisor: Livhuwani Tshiwalule, 081 724 4513 or livhuwani.tshiwalule@joburgombudsman.co.za

Senior Investigator: Sello Selowa, 081 557 8844 or sello.selowa@joburgombudsman.org.za

Senior Investigator: Balekane Laka, 081 725 2683 or balekane.laka@joburgombudsman.org.za

Investigator: Thabani Zulu, 081 358 0687 or thabani.zulu@joburgombudsman.org.za

Investigator: Keith Bob, 083 426 4550 or keith.bob@joburgombudsman.org.za

Investigator: Audrey Nelson, 065 905 9287 or audrey.nelson@joburgombudsman.org.za

Investigator: Donald Mgimeti, 081 310 3353 or donald.mgimeti@joburgombudsman.org.za

Govt Assistant: Synthia Wentzel, 061 426 4550 or synthia.wentzel@joburgombudsman.org.za

Supervisor: Registry and Consumption: Bolelang Setou, 010 288 2800 or 073 143 1866 or bolelang.setou@joburgombudsman.org.za

Name Centre agent: Sikelelwa Jakuja, 010 288 2800 or sikelelwa.jakuja@joburgombudsman.org.za

Name Centre agent: Refilwe Mogotsi, 010 288 2800 or refilwe.mogotsi@joburgombudsman.org.za

Name Centre agent: Mary Morwaswi, 010 288 2800 or mary.morwaswi@joburgombudsman.org.za

Name Centre agent: Nothando Thusi, 010 288 2800 or nothando.thusi@joburgombudsman.org.za